Refund & Delivery Policy

Delivery of Service

Lenga Maps is an entirely digital platform. Upon successful payment verification, customers receive immediate access to their dashboard where they can browse and download geospatial dataset files by country. No physical goods are shipped at any time. Delivery is instant, and access does not expire.

Payments are made by bank transfer, and access is activated within a few hours of payment verification by our team. You will receive a confirmation once your plan is active.

Refund Policy

Because Lenga Maps delivers digital content that is accessible immediately upon payment activation, we generally do not offer refunds once dataset access has been granted.

However, we will consider refund requests in the following circumstances:

• Payment was made but your account was never activated due to a technical error on our side.
• You were charged twice for the same plan.
• You submitted a payment but changed your mind before we verified and activated your account.

Refund requests must be submitted within 7 days of payment.

How to Request a Refund

To request a refund, contact us at support@lengamaps.com with your account email, payment date, and a brief description of the issue. We aim to respond within 2 business days.

Contact

For any billing or delivery questions, reach us via our contact page or at support@lengamaps.com.